Remote Health Monitoring

Supporting rural GPs and communities

Remote health monitoring improves care for patients while seeking to reduce the burden on country hospitals and GPs by minimising unnecessary patient visits.

It supports patients suffering from a wide range of chronic illnesses, including COVID-19, heart disease, hypertension, infections, respiratory conditions and diabetes, and during post-operative recovery.

GPs can view the results of monitoring at any time, enabling them to better track a patient’s condition.

Remote health monitoring is not an emergency service.

COVID-19 referral form

Monitoring kits

Health monitoring kits include a touch-screen tablet that links the patient with an iCCnet nurse and, if required, a GP. Depending on the patient’s illness, there will be a blood pressure monitor, pulse oximeter, thermometer, scales and blood glucose meter.

Kits are collected from GPs or other medical clinics in rural areas.

Patients return testing kits to the Rural Support Service’s Tonsley office via pre-paid Australia Post for cleaning and re-use.

The service is for:

  • rural and metro COVID-19 patients
  • rural chronic disease patients
  • rural aged care facility residents.

The service is free and available for patients aged 12 and over with a health professional’s referral.

Remote health monitoring is not an emergency service.

COVID-19 monitoring

Remote health monitoring is available to patients with COVID-19 throughout rural and metropolitan South Australia.

The service targets patients with COVID-19 who are at risk of deterioration, including people with co-morbidities and who are at risk of severe illness.

Patients are supported with daily calls from iCCnet nurses who assess and act on their monitoring results.

Kits are delivered to patients with COVID-19 in rural and metropolitan areas.

How remote health monitoring works

Remote health monitoring involves patients checking their symptoms using a kit, including a touch-screen tablet which uploads the results to a private website.

A telehealth nurse is alerted when the results are uploaded. The nurse reviews the results and contacts the patient via video call to discuss their results.

The nurse will have access to the patient’s medical history so can make an informed decision on how to proceed.

The next steps could include escalating care to video consultation with the patient’s GP, or if required, calling an ambulance.

Should a patient require hospitalisation, the nurse can send the emergency department their medical history and the results of their latest test.

The service is free and is available for patients aged 12 and over with a health professional’s referral.


  • Benefits to GPs

-       reduces out of hours work by lessening the need to attend emergency departments,

        which rural GPs frequently do

-       reduces unnecessary patient visits, freeing up time for other appointments

-       supports faster decision making

-       improves quality of care

-       extends care into patients’ homes

-       supports high need patients with health anxieties.


  • Benefits to patients

-       reduces unnecessary visits to emergency departments

-       provides peace of mind and assurance

-       makes it easier for patients to be discharged from hospital into their homes

-       empowers patients to care for themselves

-       supports the wellbeing and mental health of patients by helping them remain at home

-       encourages patients to be more responsible and improve understanding of how to manage their health.


Monitoring times

-       Chronic Disease Monitoring (9am to 5pm weekdays rural areas)

-       Residential Aged Care Facilities (9am to 8pm weekdays rural areas)

-       COVID Remote Monitoring Program (9am to 8pm weekdays metro and rural)



Remote health monitoring is delivered by the Rural Support Service’s Integrated Cardiovascular Clinical Network (iCCnet).

iCCnet SA Office

iCCnet SA
Rural Support Service
Level 1, Administration Building
1 Tonsley Boulevard
Tonsley SA 5042

Phone: (08) 7117 0600 (9am – 8pm seven days a week) (iCCnet office, this is not for the Cardiologist Paging Service)


Fax: (08) 7117 0635



Site Map | Printable View | © 2010 - 2022 iCCnet SA - Integrated Cardiovascular Clinical Network SA | Developed by Syslinx